At Fix It Doc LLC, we believe in clear communication and transparent service. The following policies explain how our service calls, parts orders, and repair process work so customers know exactly what to expect.

Service Call Fee

Our standard service call fee is $125 and is mandatory. This fee covers travel to your location, a professional diagnosis of your appliance, and a clear explanation of the problem and recommended repair.

For multiple appliances in the same home, the service call fee is $185.

This fee reflects the time, expertise, and diagnostic process required to properly inspect and evaluate your appliance.

Non-Refundable Service Fee Policy

The service call fee is non-refundable. Even if a repair is not completed, the diagnostic service has still been performed.

The service fee includes:

• Travel to your home
• Professional appliance inspection
• Diagnostic testing and evaluation
• Explanation of the issue and repair recommendation

Similar to a professional consultation, the fee covers the technician’s time and expertise.

Backordered Parts

Occasionally, replacement parts may be backordered by the manufacturer or distributor.

A part is considered backordered when it is not currently available in stock and there is no confirmed restock or shipping date.

This may occur due to:

• Limited production for discontinued appliance models
• High demand for certain parts
• Manufacturing delays
• Supply chain disruptions

If a required part is backordered, we will inform you as soon as possible and discuss available options.

Deposits and Refunds

If a repair requires ordering parts, a deposit may be required before the part is ordered.

If the required part becomes unavailable or you decide not to proceed with the repair due to a backorder, your deposit will be refunded in full.

However, the original service call fee remains non-refundable, as the diagnostic service has already been completed.

Parts Ordering Policy

To protect customers from unnecessary expenses, we do not order certain high-risk electronic parts before completing an in-person diagnosis.

Many electronic components are non-returnable once shipped, and ordering them without proper diagnosis could result in unnecessary costs.

Parts are only ordered after the appliance has been professionally inspected.

Returning Old Parts

Some appliance components include a core charge, which is similar to a refundable deposit.

In these cases, the distributor requires the old part to be returned after replacement. This helps recover the core charge.

Customers may be asked to keep the old part until it can be returned.

Repair Warranty

All completed repairs are backed by a 90-day warranty from the date of repair.

Replacement parts are sourced from OEM-approved distributors to ensure reliability and compatibility.

Questions About Our Policies?

If you have any questions regarding our service policies or repair process, please feel free to contact us.

Phone: 334-759-3620
Email: [email protected]